ISO 9001 - Our commitment to quality | WG Davies - Servicing South Wales Skip to main content

ISO 9001 - Our commitment to quality

Quality Management System ISO 9001 

Certified since 2017, ISO 9001 QMS demonstrates independently measured operational excellence

The quality management system ISO 9001 is crucial to our business as it demonstrates our commitment to working to higher standards than those set by law as the minimum for our industry.  

The uncompromising criteria that must be met in order to earn the QMS kite mark, which we proudly display, ensures that we focus on excellence in everything we do.  This in turn gives our customers a greater level of confidence and trust in the work we do for them.

To qualify we must pass an annual audit of our business processes conducted by QMS.


WG Davies - ISO 9001

Why do we invest in ISO 9001?

QMS ISO 9001 demonstrates that we have put in place procedures and processes which underline our commitment to providing the very highest levels of quality in everything we do. 



Creating a culture of continuous improvement

By fostering a culture of continuous improvement we keep focussed on refining our processes and organisational output, identifying efficiencies and cost savings, including an integrated approach to measurement and meeting our objectives.  We have a commitment to conducting regular internal audits and to producing and updating all company policies and documentation.  

Increased customer satisfaction

By truly understanding customers’ needs and reducing errors, we increase their confidence in our products and services. 

Improved supplier relationships

ISO 9001 ensures best practice suppliers who follow the same process will have more confidence in your business. 

Improved staff morale

By improving internal communications and processes means staff have more confidence in their roles and they can become more involved in the business.