WG Davies Wins Both Service Dealer Of The Year and Parts Dealer Of The Year
The WG Davies team was recognised with not one but two awards at the MAN Truck & Bus annual conference in July.
The awards singled out WG Davies as the best of the best across the whole MAN network for both parts and service, reflecting the hard work and customer focus of every member of the team.
It was a moment of pure pride for our MD Roger Davies when WG Davies was announced as the winner of the Parts Dealer of the Year award. So imagine how he felt when, just a few minutes later, WG Davies Swansea was announced as the winner of the Service Dealer of the Year award as well.
The award for Service Dealer of the Year recognises achievements across the whole MAN Dealer Network; both the private capital dealers like ourselves and the MAN Truck & Bus wholly owned sites. Each network member is subject to a series of regular checks and measures, and WG Davies Swansea was chosen as the winner because of the work we do to look after our customers. We were praised for regularly going above and beyond to keep our customers wheels turning, as well as delivering high standards across all business areas and achieving overall business efficiency.
The award for Parts Dealer of the Year celebrates the sales achieved, alongside exceptional customer service levels, over the past year across all our depots, and in the most challenging business environment. In presenting the award MAN’s UK MD, Stefan Thyssen talked about our sales performance, our engagement with parts campaigns, management of stock to maximise customer vehicle uptime and the outstanding levels of customer satisfaction we have achieved.
Roger said: “I want to thank each and every member of staff for what they do every day. I don’t need an award to tell me they do a great job – I know that already – but I am absolutely delighted that we have won the award and that the team receive the recognition they so richly deserve on the biggest stage of all.”