Customer Spotlight: Drainforce, WG Davies and the MAN TGE
Drainforce have depots in South and West Wales as well as London, employing over 60 employees directly. They bring together expertise from sewerage and surface water drainage, to offer a range of services to both commercial and domestic customers which include CCTV surveys, cleaning and repairs.
Here Drainforce Managing Director David Evans talks to Customer Spotlight about their experience with the MAN TGE and working with WG Davies.
Providing exceptional service to their customers is at the core of everything Drainforce do and in order to do that they need reliable vehicles and the very best back up. So, it was no surprise when they chose the MAN TGE as their van of choice with maintenance from WG Davies.
DAVID, TELL US A BIT ABOUT YOURSELF AND WHAT IT IS THAT MAKES DRAINFORCE SUCCESSFUL?
“I started Drainforce when I left the Navy in 2009, with a focus on great customer service, alongside safety and innovation. I have enjoyed creating a culture that is focussed on the customer while being flexible in everything that we do. We are all clear on the company values and know that we need to approach work with a solution oriented and can-do attitude.
Allied to all of that we have invested in our staff, so we have a well trained and experienced workforce, who have access to the latest and best equipment available to enable them to do the best job.”
SO HOW DOES WG DAVIES HELP DRAINFORCE DELIVER EXCELLENCE?
“The location is key of course; Swansea is local to us and this means we can get our vehicles looked at promptly. WG Davies work on our vehicles overnight, after work and we collect them the next day, which means we do not suffer any down time. We did not hesitate to set up our HGV’s with gold contracts so we know all of the servicing and maintenance is taken care of and we always get a courtesy car.
But perhaps the most important thing is that WG’s understands our need to have our vehicles working for us. They match our desire for flexibility and when something unexpected happens they do not hesitate to go the extra mile to get things fixed and back up and running for us.”
WHAT MADE YOU CHOOSE MAN’s TGE VAN AND NOW THAT YOU ARE RUNNING THEM, HOW ARE THEY PERFORMING FOR YOU?
“Initially we were attracted by the overall deal - the price of the TGE compared favourable to the others we were looking at and the 3-year unlimited mileage warranty gives us real peace of mind.
Now that we have been running them for a while we are really impressed, they are powerful and overall, the quality is excellent. Our staff enjoy driving them and tell us they are very comfortable and in addition to that there are a number of features which we have not had before, like reversing sensors and cameras which are really useful for single man operations. On top of all of that the fuel consumption and running costs are excellent too.
We have been working with WG's for about a year now and based on our experience we can say now that will be getting all of our future vans from them.“
Our thanks for chatting with Customer Spotlight David.
You can read more about Drainforce here @ www.drainforce.co.uk